IT Service Management Tool: Jira Service Management
JIRA Service Management
will take your IT support to the next level.
Unlock the benefits of service management with Jira Service Management and transform your company into a high-velocity service organization.
- Improve DevOps processes
- Improve collaboration between teams
- Reduce manual work through automation
- Faster response and resolution times for customer requests
Are you having trouble with these issues?
and accelerates value creation through teamwork.
What is Jira Service Management?
(Jira Service Management)
A management tool specialized for IT services such as call centers and internal inquiries.
Features
Each issue is treated as a ticket, and the team works on the issue.
Efficiently centralized
Issues from multiple channels can be consolidated in one place
Reassuring visualization
The response status is visible to the whole team and the client
Convenient review support
You can review from
various perspectives
Useful features
Solve your inquiry management issues with the request management function!
Keyword search function
Encourage users to solve their problems
themselves and reduce
the number of inquiries!!
Workflow function
Automate your workflow so you don't
have to worry about missing anything!!
SLA setting function
Clarify response times
and prevent SLA violations!!
* SLA: Service Level Agreement
Extensive management functions
Equipped with various other functions
Incident management
If an unexpected problem occurs, you can quickly respond to it.
Asset Management
You can map and manage in-house PCs, license information, etc. with objects, and grasp the status of dependent accounting at a glance.
Change Management
When changes to IT services become necessary, you can reduce the risk of change and increase the success rate of the change.
There are other useful functions available, so we will introduce functions that meet your needs.
Please contact us first.
About Atlassian
Selected for Forrester WaveTM
(Q4 2023)
Over 300,000 companies rely on Atlassian products to empower their teams and advance their missions.
Atlassian at a glance
Founded in Sydney in 20022002
14 offices worldwide
5,000+ MarketPlace apps
80%+ of the Fortune 500 as customers
10,000+ employees
700+ partners
250,000+ customers
Installed in over 190 countries
Contact us about Jira Service Management
JiraServiceManagement is widely used by companies ranging from a few people to large corporations.
We usually respond to inquiries within 2-3 business days, so please wait a moment.
(If you do not receive a reply within 5 business days, please contact us again.)
